Request a Refund

You may request a refund for eligible items purchased from Virtual ProShop.

Eligibility for Refunds

To qualify for a refund:

• Refunds must be requested within 15 days of the shipment date.

• Items must be unused, unwashed, and in original condition. Customers must provide clear photos of the item(s) showing condition for review.

• Proof of purchase (Order ID, invoice, or receipt) is required.

• Certain items are non-refundable, including:

• Personalized or customized goods
• Final-sale or clearance items
• Hygiene-related products (e.g., undergarments)

Types of Refunds We Offer

• Full Refund – For entire orders when all items are approved.

• Partial Refund – For specific items within an order.

Exchanges are not currently offered.

How to Request a Refund

1. Follow the steps under the “Request a refund” section located at the top of this page, just below the main title.

2. A Freshdesk support ticket will be created automatically.

3. Our team will review the request and the photos you provided.

4. You’ll receive an approval or a request for additional information.

Processing Timeline

• Refund requests are typically reviewed and processed within 5–7 business days after all required information is received.

• Once approved, refunds may take an additional 3–5 business days to appear on your original payment method (timing varies by bank).

• You’ll receive automated Freshdesk updates at each stage:

• Request received
• Refund approved or denied
• Additional information required (if applicable)
• Refund issued

Refund Rejections

Your refund request may be denied if:

• It is submitted more than 15 days after the shipment date.

• The item is non-refundable (see Eligibility section).

• The photos show the product is worn, washed, damaged, or not in original condition.

• Required photos or proof of purchase are not provided.

Contact Us

returns@virtualproshop.com